Terms & Conditions

Welcome to Chillycloud. These Terms & Conditions (“Terms”) govern your access to and use of our website, www.chillycloud.com, and any associated services, including shopping, browsing, and communication (collectively, the “Services”).

By using our website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our website.

1. About Chillycloud

Chillycloud is an online retailer specializing in comfortable, stylish, and high-quality apparel, including t-shirts, sweatshirts, hoodies, and casual wear. Our mission is to make everyday fashion accessible, cozy, and expressive to customers across the United States.

Our website is operated by NTT COMMERCE LTD, a company registered in the United Kingdom, headquartered in London.

2. Website Access and Account Responsibility

You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and comply with them.

If you create an account with us, you are responsible for maintaining the confidentiality of your account details (including your password) and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

3. Eligibility

By using this website, you warrant that:

• You are legally capable of entering into binding contracts
• You are at least 18 years old or have the supervision of a legal guardian
• You will provide accurate, complete, and updated account information
• You will not use the website for fraudulent or unauthorized purposes

4. Our Products and Services

We strive to ensure all product descriptions, specifications, images, and prices are accurate and up to date. However:

• Colors and sizes: May slightly vary due to screen settings and manufacturing processes
• Availability: We reserve the right to limit product quantities or discontinue products at any time
• Pricing errors: In the event of incorrect pricing or description, we reserve the right to cancel or refuse orders at our discretion

All prices are listed in USD and exclusive of applicable taxes and shipping fees, unless stated otherwise.

5. Order Process, Payment & Order Acceptance

When placing an order on Chillycloud:

• You agree that all details you provide are accurate and valid
• You authorize us to charge your chosen payment method for the full purchase amount
• You will receive an order confirmation email as acknowledgment — this is not an acceptance
• Acceptance occurs when we dispatch the product(s) to you

We reserve the right to refuse or cancel any order due to:

• Suspected fraud or unauthorized activity
• Product unavailability
• Errors in product information or pricing

6. Shipping & Delivery

For complete details, see our Shipping & Delivery Policy. Key points:

• Processing time: 1-2 business days
• Shipping time: 5-7 business days (U.S. only)
• Flat-rate shipping fee: $6.99
• We do not ship internationally

Orders are shipped via reliable carriers such as USPS, UPS, and FedEx.

We are not responsible for shipping delays caused by external factors such as weather conditions, carrier delays, or holidays.

7. Returns, Exchanges & Refunds

Please review our Refund & Returns Policy for full details.

We accept returns and exchanges within 90 days of purchase on eligible items. Returned items must be unused, unwashed, and in original condition with tags.

Non-returnable items include:

• Gift cards
• Personalized or custom items
• Final sale items

Refunds are issued to the original payment method within 7 business days of receiving the return.

8. Promotions, Discount Codes & Gift Cards

Promotions, coupon codes, and gift cards:

• Are non-transferable and cannot be exchanged for cash
• Cannot be combined with other offers unless explicitly stated
• Are valid only for the period and terms specified
• Chillycloud reserves the right to modify or cancel promotions at any time

9. Intellectual Property Rights

All content and materials on Chillycloud – including logos, images, product designs, graphics, text, and website layout – are the intellectual property of NTT COMMERCE LTD and are protected by U.S. and international copyright and trademark laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not owned or controlled by Chillycloud. We are not responsible for their content, privacy policies, or practices.

You access third-party links at your own risk and should review their terms independently.

11. Disclaimer of Warranties & Limitation of Liability

Our website and products are provided “as is” and “as available” without any warranties, either express or implied.

To the fullest extent permitted by law, NTT COMMERCE LTD:

• Disclaims all warranties regarding website operation, product accuracy, or availability
• Will not be liable for any damages arising from your use or inability to use our website or products – including direct, indirect, incidental, punitive, or consequential damages

12. Indemnification

You agree to indemnify and hold harmless Chillycloud, its employees, affiliates, partners, and licensors from any claims, liabilities, damages, and expenses (including legal fees) arising out of your breach of these Terms or your violation of any law or rights of a third party.

13. Termination

We reserve the right to terminate or suspend your access to the website and services, without notice, for conduct that violates these Terms, our policies, or is harmful to other users or Chillycloud.

14. Force Majeure

We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to: natural disasters, governmental actions, labor strikes, communication failures, or pandemics.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the London, United Kingdom.

Any disputes or claims arising out of these Terms will be subject to the exclusive jurisdiction of the courts located in London.

16. Changes to Terms & Conditions

We may update or amend these Terms at any time. Changes will be posted on this page with the updated date. It is your responsibility to review these Terms regularly. Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund & Returns Policy, and Shipping & Delivery Policy, constitute the entire agreement between you and Chillycloud regarding your use of our services and supersede all prior agreements.

18. Contact Information

For questions about these Terms, please contact us:

NTT COMMERCE LTD
Email: support@chillycloud.com
Address: 24-26 Arcadia Ave, London N3 2JU, United Kingdom
Support Hours: 9:00 AM – 6:00 PM (EST), Monday – Friday

Shop with Confidence at Chillycloud

By understanding and agreeing to our Terms & Conditions, you ensure a smooth, secure, and transparent shopping experience. Thank you for choosing Chillycloud – we are honored to serve you!