Refund and Returns Policy

At Chillycloud, we believe shopping should always feel effortless and risk-free. That’s why we proudly offer a generous 30-Day Return & Exchange Policy, designed to give you complete peace of mind. Whether you’re looking for the perfect fit, the ideal color, or simply rethinking your purchase – we’re here to ensure your experience remains smooth and satisfying.

This policy outlines everything you need to know about returns, refunds, and exchanges on www.chillycloud.com.

Our Promise to You

We stand behind the quality of every garment we create. If for any reason you are not fully satisfied with your purchase, rest assured — returns and exchanges are simple, fair, and transparent.

1. 30-Day Return & Exchange Window

You have up to 30 days from the date of delivery to return or exchange eligible items. This extended period allows you to shop with confidence, knowing you have time to ensure each item is just right.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Tags and original labels must remain attached
• Items should be returned in original packaging, if possible

Please note: Returns requested after 30 days from delivery are not eligible.

2. Items Eligible for Return or Exchange

We gladly accept returns and exchanges for most items in our collection, including:

• T-shirts, hoodies, sweatshirts, shorts, and other apparel
• Items that do not fit as expected
• Items that arrive damaged, defective, or incorrect

Items Not Eligible for Return:

• Final sale or clearance products
• Customized or personalized items
• Gift cards

3. Easy Returns – How It Works

Returning an item is quick and straightforward:

1. Contact us at support@chillycloud.com with:
   – Your order number
   – Details of item(s) you wish to return or exchange
   – The reason for return
   – Photos (required only for damaged or incorrect items)
2. Our support team will respond within 24-48 hours with return instructions.
3. Carefully package the item(s) and ship them to the provided return address.
   We recommend using a trackable shipping method for your protection.

4. Return Shipping Costs

• If the return is due to a Chillycloud error (defective, damaged, or incorrect item), we will cover return shipping.
• For returns due to personal reasons (size, style preference, change of mind), the customer is responsible for return shipping costs.

5. Refunds – What to Expect

Once we receive and inspect your return, we’ll notify you promptly. If approved:

• Your refund will be processed to the original payment method within 7 business days
• You will receive an email confirmation once your refund has been issued

Please note: Original shipping fees (if applicable) are non-refundable, unless the return is due to an error on our part.

6. Seamless Exchanges

Looking for a different size, color, or style? We’re happy to help.

• Simply follow the return process and indicate your preferred exchange item
• Once we receive your return, we’ll dispatch the replacement at no extra shipping charge (for the first exchange)

Exchanges are dependent on stock availability.

7. Damaged, Defective, or Incorrect Items

In the rare case that your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with clear photos. We will offer:

• A replacement item (subject to availability)
• A full refund
• Or store credit, if you prefer

And of course – we’ll cover any return shipping costs in these situations.

8. International Returns

For orders shipped outside United States, customers are responsible for return shipping costs, unless the return is due to a product defect or error.

Please contact us for international return instructions prior to sending your item back.

9. Important Considerations

• Returns without prior approval may be declined
• We are not liable for returns lost or damaged in transit
• Refunds can only be issued to the original payment method
• For gift returns, refunds will be issued to the original purchaser

10. Contact Our Friendly Support Team

Our customer service team is always ready to assist you with any return or exchange inquiries.

NTT COMMERCE LTD
Email: support@chillycloud.com
Address: 24-26 Arcadia Ave, London N3 2JU, United Kingdom
Support Hours: 8:00 AM – 5:00 PM (EST), Mon -Fri

Shop Confidently with Chillycloud

With our flexible 30-Day Return & Exchange Policy, you can explore our collection knowing that your satisfaction is guaranteed. At Chillycloud, we want every item you wear to feel just right – stylish, comfortable, and perfectly suited to you.