Privacy Policy

At Chillycloud, protecting your privacy and securing your personal information are our top priorities. We are committed to maintaining the confidentiality, integrity, and security of your data whenever you visit our website (www.chillycloud.com) or make a purchase from our store. This Privacy Policy outlines in detail how we collect, use, store, and protect your personal information, and what rights you have in relation to your data.

By using our website and services, you agree to the terms of this policy. We encourage you to read this document carefully.

1. Information We Collect

We collect different types of information to offer you a personalized, secure, and efficient shopping experience:

A. Personal Identifiable Information (PII)

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (collected securely via payment gateways)

B. Account & Order Information

• Username, password, and account settings
• Purchase history and product preferences
• Transaction records and delivery information

C. Technical & Usage Data

• IP address, browser type, device type
• Cookies and tracking data (explained further below)
• Pages viewed, time spent on site, and interaction data

D. Communication Data

• Customer service inquiries and responses
• Product reviews, comments, and feedback
• Participation in surveys, contests, or promotions

2. How We Use Your Information

We use your information strictly to improve your experience with Chillycloud and to provide reliable services:

• To process, confirm, and deliver your orders and returns
• To provide secure payment processing and fraud prevention
• To communicate order updates, promotions, and account-related information
• To offer personalized recommendations, based on your preferences and past purchases
• To improve our website design, products, and services using analytics and user behavior
• To comply with legal obligations and protect against fraud or misuse

We may also use aggregated (non-identifiable) data to analyze trends, track website performance, and enhance customer experience.

3. Legal Basis for Data Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual necessity – to fulfill your order
• Legitimate interests – improving our services and customer experience
• Legal compliance – fulfilling regulatory obligations
• Consent – for marketing communications (only when explicitly opted-in)

4. Sharing & Disclosure of Your Information

We do not sell or rent your personal data to third parties. However, we share limited information with trusted third parties only when necessary to provide services:

• Payment processors (Stripe, PayPal, etc.) for secure transactions
• Shipping carriers (e.g., DHL, FedEx, local couriers) to deliver your purchases
• Marketing platforms (email services, ads managers) for opted-in communications
• Analytics tools (Google Analytics, etc.) to understand website usage
• IT and security service providers (for hosting, backup, and cybersecurity)

All third-party partners are contractually obligated to keep your information secure and use it solely for specified purposes.

5. Data Retention & Storage

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and accounting obligations
• Resolve disputes and enforce our agreements

Generally, we retain order-related data for 7 years (as required by tax and accounting laws). Account data is retained until you request deletion.

Our servers and databases are located in secure data centers with industry-standard security protocols.

6. How We Protect Your Information

To safeguard your data, Chillycloud implements a comprehensive set of security measures:

• SSL encryption to secure all website traffic and transactions
• Secure payment gateways to process payments safely
• Firewalls and intrusion detection systems to prevent unauthorized access
• Access control and staff training on data protection
• Regular security audits and software updates

7. Your Rights & Choices

Under applicable privacy laws (e.g., GDPR, CCPA), you have the right to:

• Access – Request a copy of the personal data we hold about you
• Rectify – Correct inaccurate or incomplete information
• Delete – Request deletion of your account and associated data
• Restrict – Limit how we process your data
• Object – Opt-out of marketing communications
• Data portability – Receive your data in a usable electronic format

To exercise your rights, please contact us at support@chillycloud.com.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies – Enable core website functions like shopping cart and checkout
• Performance cookies – Help us analyze traffic and improve functionality
• Marketing cookies – Deliver personalized ads and promotions (if opted-in)

You can control cookies via your browser settings or through cookie consent banners.

9. International Data Transfers

If you are accessing Chillycloud from outside our operating country, please note that your data may be transferred and processed in other jurisdictions. We ensure all data transfers comply with data protection laws, including use of standard contractual clauses where necessary.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies before sharing personal information.

11. Children’s Privacy

Chillycloud does not knowingly collect or solicit personal information from individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). If we learn that a child has provided us with personal data, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal requirements, technological changes, or improvements in our services. We will notify you of significant changes by:

• Posting the updated policy on our website
• Notifying you via email (if applicable)

We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding your personal information, please contact us:

NTT COMMERCE LTD
Email: support@chillycloud.com
Address: 24-26 Arcadia Ave, London N3 2JU, United Kingdom
Support Hours: 9:00 AM – 6:00 PM (EST), Monday – Friday

Thank you for shopping with Chillycloud – your privacy, security, and trust mean everything to us.