Intellectual Property Claim

At Chillycloud, we respect the intellectual property rights of others. If you believe that your copyright, trademark, or other intellectual property rights have been infringed on by content or material posted on our website, please follow the process outlined below to file an intellectual property claim.

1. Reporting an Infringement

If you believe your intellectual property rights have been violated by content on the Chillycloud website, you can report it to us using the following steps:

How to Contact Us:

• Email: Send your claim to our designated Copyright Agent at support@chillycloud.com
• Mailing Address: TT COMMERCE LTD, 24-26 Arcadia Ave, London N3 2JU, United Kingdom

Please include the following in your notification:

1. Identification of the intellectual property that is being infringed (e.g., copyright, trademark, etc.)
2. A description of the allegedly infringing material on our website with a URL or other location that we can use to find it
3. Your contact information, including your name, email address, and phone number
4. A statement of good faith confirming that you believe the use of the material is unauthorized
5. A statement of accuracy confirming that the information in your claim is accurate and that you are authorized to act on behalf of the intellectual property owner

2. Our Response to Infringement Claims

Upon receiving a valid intellectual property claim, we will take prompt action to investigate the matter. If we determine that the content in question infringes on your intellectual property rights, we will remove or disable access to the content as appropriate. We may also reach out to you for further clarification if necessary.

If your claim involves a trademark dispute or another complex issue, we may ask for additional documentation or legal verification of ownership.

3. Counterclaims

If you believe your content was removed in error or that you have the legal right to use the material in question, you may submit a counter-notification. To do so, you will need to provide:

1. Your contact details and signature
2. A description of the content that was removed and its original location on our site
3. A statement of good faith asserting that the content was removed mistakenly or in error
4. Your consent to jurisdiction in California courts

We will review your counterclaim and may reinstate the content if we find it complies with applicable laws.

4. Repeat Infringers Policy

Chillycloud has a zero-tolerance policy for intellectual property infringement. We reserve the right to suspend or terminate accounts of users who repeatedly violate the intellectual property rights of others.

5. Limitation of Liability

Chillycloud, including its owners, employees, and affiliates, will not be held responsible for any damages, losses, or legal costs resulting from the removal of content or account termination due to an intellectual property claim.

6. Contact Information

For further assistance or if you have any questions regarding our intellectual property policy, please reach out to:

NTT COMMERCE LTD
Email: support@chillycloud.com
Address: 24-26 Arcadia Ave, London N3 2JU, United Kingdom
Support Hours: 8:00 AM – 5:00 PM (EST), Mon -Fri