Cookie Policy

At Chillycloud, your privacy and browsing experience matter to us. This Cookie Policy explains what cookies are, how we use them on our website (www.chillycloud.com), and the choices you have regarding their use.

By using our website, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help websites remember your actions, preferences, and behavior to improve user experience, enhance website functionality, and provide relevant content and advertisements.

Cookies can be:

• First-party cookies: Set by the website you’re visiting
• Third-party cookies: Set by external services used by the website

2. How We Use Cookies

At Chillycloud, we use cookies to:

• Ensure our website functions properly
• Remember your preferences (e.g., language, currency, login status)
• Analyze site traffic and performance (via analytics tools)
• Personalize your shopping experience
• Deliver relevant ads and marketing promotions
• Improve website speed and security

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They enable core features like secure checkout, account login, and shopping cart management.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website (e.g., page visits, bounce rates) so we can improve functionality and user experience.

• Example tools: Google Analytics

Functional Cookies

These cookies remember your preferences and choices (e.g., saved shopping cart, language settings), providing a personalized experience.

Advertising & Targeting Cookies

These cookies deliver relevant ads and track the effectiveness of marketing campaigns across websites and social media platforms.

• Example platforms: Facebook Pixel, Google Ads

4. Third-Party Cookies

We may use trusted third-party services that place cookies on our behalf, such as:

• Google Analytics – for website traffic analysis
• Meta (Facebook) – for marketing and ad targeting
• Shopify (or your eCommerce platform) – for checkout and payment functionalities

These third parties may collect data such as your IP address, browser type, and browsing activity to provide their services.

5. How to Manage Cookies

You have full control over how cookies are used on your device.

Browser Settings

You can configure your browser to:

• Accept or reject all cookies
• Notify you when a cookie is being set
• Delete existing cookies

Here’s how to manage cookies on popular browsers:

• Google Chrome → Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox → Preferences > Privacy & Security > Cookies and Site Data
• Safari → Preferences > Privacy > Manage Website Data
• Microsoft Edge → Settings > Cookies and site permissions > Manage and delete cookies

Opt-Out Tools

• Google Analytics Opt-Out Browser Add-on
• YourAdChoices (for personalized advertising preferences)

Note: Disabling certain cookies may affect website functionality and shopping experience.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions or concerns about our use of cookies or this policy, feel free to reach out.

NTT COMMERCE LTD
Email: support@chillycloud.com
Address: 24-26 Arcadia Ave, London N3 2JU, United Kingdom
Support Hours: 9:00 AM – 6:00 PM (EST), Monday – Friday

Shop Securely & Confidently

At Chillycloud, we are committed to protecting your privacy while providing a seamless shopping experience. Thank you for trusting us with your data!